Privacy Policy

When you sign up or train with us, we're gonna need some basic stuff to make everything work smoothly:

• Personal Details: Your name, email, phone number, date of birth, and address. Pretty standard stuff for any gym membership.
• Emergency Contact Info: Because safety first, right? We need to know who to call if something goes sideways during a heavy deadlift session.
• Health & Fitness Data: Medical conditions, injuries, fitness goals, training history - this helps our coaches design programs that won't wreck you. We're not doctors, but we need to know if you've got any limitations.
• Payment Information: Credit card details, billing address, transaction history. We use secure payment processors, so we don't actually store your full card numbers on our systems.
• Attendance & Performance: When you check in, what classes you attend, your workout stats if you're tracking them with us. Helps us see your progress and keep our scheduling tight.
• Photos & Videos: Sometimes we capture action shots or training videos for social media, testimonials, or coaching purposes. We'll always ask before posting anything publicly.

We're not selling your data to random companies or spamming you with garbage. Here's what we actually do with your info:

• Running Your Membership: Processing payments, managing your account, booking classes, tracking attendance. The basics that keep the gym running.
• Personalizing Your Training: Our coaches use your fitness data and goals to create programs that actually work for YOU. Not some cookie-cutter nonsense.
• Keeping You Safe: Your health info and emergency contacts are there in case we need them. Hopefully we never do, but better safe than sorry.
• Staying in Touch: Class updates, schedule changes, maintenance closures, special events. We'll also send occasional promotions or new program announcements, but you can opt out anytime.
• Improving Our Services: Analyzing attendance patterns, popular class times, equipment usage - helps us make smarter decisions about what we offer.
• Legal Stuff: Sometimes we gotta keep records for legal or regulatory reasons. Taxes, liability waivers, that kind of thing.

We take security seriously - like, really seriously. Here's what we've got in place:

• Encrypted Storage: Your data's locked down with industry-standard encryption. Not gonna pretend we're Fort Knox, but we're using solid tech.
• Secure Payment Processing: We use PCI-compliant payment processors. Translation: your credit card info is handled by the pros who specialize in keeping that stuff safe.
• Limited Access: Only staff who actually need to see your info can access it. Not everyone with a gym key can peek at your data.
• Regular Updates: We keep our systems patched and up-to-date to stay ahead of security vulnerabilities.
• Physical Security: Our facility's got cameras and controlled access. Your membership card isn't just for show.
• Staff Training: Our team knows how to handle your information properly and what NOT to do with it.

Real talk though - no system's 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know ASAP and help you handle it.

We're not in the business of selling member lists. But there are a few situations where we might share your information:

• Service Providers: Payment processors, email platforms, booking systems - the tools we need to run the gym. They're bound by their own privacy policies and can't use your data for anything else.
• Emergency Situations: If you get hurt, we're calling your emergency contact and possibly paramedics. Your safety trumps everything.
• Legal Requirements: If the law requires it - court orders, government requests, that sort of thing - we'll comply. But we'll fight overly broad requests.
• Business Transfers: If we ever sell the gym or merge with another facility, your membership info would transfer to the new owners. We'd let you know beforehand.
• With Your Permission: If you agree to be featured in marketing materials, testimonials, or social media posts. Always optional, always with your explicit okay.

What we DON'T do: Sell your data to marketing companies, share your info with random third parties, or spam your inbox with partner promotions. That's not our style.

Yeah, our website uses cookies. Not the delicious kind, unfortunately. Here's the deal:

• Essential Cookies: These keep the site working - letting you log in, navigate pages, use the booking system. Can't really turn these off without breaking stuff.
• Analytics: We use tools like Google Analytics to see how people use our site. Helps us figure out what's working and what's confusing. It's anonymized data, not tracking you personally.
• Marketing Pixels: If you came to our site from an ad, there might be a tracking pixel to see if the ad worked. Helps us not waste money on ads that suck.

You can disable cookies in your browser settings if you want, but some parts of the site might get wonky. Your call.

It's your data, so you've got rights. Under Canadian privacy laws (PIPEDA, for the legal nerds), here's what you can do:

• Access Your Info: Wanna see what we've got on file? Just ask. We'll send you a copy of your personal data.
• Correct Mistakes: If something's wrong or outdated, let us know and we'll fix it.
• Delete Your Data: Cancel your membership and want us to wipe your info? We can do that (though we might need to keep some stuff for legal/accounting reasons for a bit).
• Opt Out of Marketing: Don't want promotional emails? Click unsubscribe or tell us directly. You'll still get important account-related messages though.
• Withdraw Consent: If you agreed to something (like being in photos) and changed your mind, you can withdraw that consent anytime.
• Port Your Data: Need to take your workout history elsewhere? We can export your data in a usable format.

To exercise any of these rights, just reach out to us at info@obsidrixhollow.info or call (604) 782-4156. We'll handle it within 30 days.

We run youth athletic development programs, which means we work with minors. Here's how that works:

• We require parental/guardian consent before enrolling anyone under 18.
• Parents provide the health and emergency contact information for their kids.
• We collect the same type of data as adult members (attendance, performance, photos with permission) but parents control everything.
• Parents can access, update, or delete their child's information anytime.
• We're extra careful about photos and videos of minors - always getting explicit parent permission before posting anything.

If you've got questions about how we handle your kid's information, seriously - ask us. We're parents too and we get it.

We don't hoard data forever, but we can't delete everything the second you leave either. Here's our approach:

• Active Memberships: We keep your data as long as you're a member. Pretty straightforward.
• After Cancellation: Most of your info gets archived or deleted within 60 days of membership ending.
• Financial Records: We gotta keep transaction records for 7 years for tax and accounting purposes. Canadian law requires it.
• Liability Waivers: We hold onto signed waivers for 7 years in case of any legal claims. Standard risk management.
• Marketing Stuff: If you unsubscribe from emails, we'll keep your email address on a "do not contact" list so we don't accidentally re-add you.

If you want something deleted sooner (and it's legally possible), just let us know and we'll handle it.

We might update this policy from time to time - new laws, new services, new tech, whatever. When we do:

• We'll update the "Last Updated" date at the top of this page.
• For minor tweaks, we'll just post the updated version here.
• For big changes that affect how we handle your data, we'll email you directly and possibly ask for renewed consent.
• Keep checking back occasionally if you're the thorough type.

By continuing to use our services after changes are posted, you're agreeing to the updated policy. If you don't like the changes, you can always cancel your membership - no hard feelings.

Look, if you've made it this far, props to you. Most people don't actually read these things. But if you've got questions, concerns, or just wanna chat about how we handle your data, we're here:

We'll respond within a few business days. If you're not satisfied with how we handle your privacy concerns, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

Thanks for trusting us with your fitness journey and your personal info. We don't take that lightly. Now get back to training!